Shipping Policy
At SNACKVILLE, US, we strive to process and ship orders as quickly as possible so your snacks arrive fresh and on time. SNACKVILLE, US is operated by Snackville, US LLC. References to "SNACKVILLE, US," "Snackville, US LLC," "we," "us," or "our" refer to the company and its operations.
Order Processing
Most orders are processed within 1-2 business days after payment is received.
Processing times may be extended during:
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Major holidays
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Peak gifting seasons
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Severe weather events
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Carrier service disruptions
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High order volume periods
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Orders are processed Monday through Friday, excluding federal holidays.
Warm Weather Shipping
During periods of extreme heat or summer months, SNACKVILLE, US reserves the right to hold shipments over weekends to prevent temperature-sensitive items from sitting in unconditioned carrier warehouses or vehicles. You will receive tracking notifications once your package is in motion.
Shipping Methods & Delivery Times
Delivery estimates displayed on our website are provided by the shipping carrier and are estimates only. While we work hard to meet these timelines, SNACKVILLE, US cannot guarantee delivery dates.
Typical transit times:
Standard Shipping: 2-7 business days
Expedited Shipping: Based on carrier selection at checkout
Actual delivery times may vary depending on destination, weather conditions, carrier delays, and other factors outside of our control.
Free Shipping
Free shipping promotions, including any free shipping thresholds, apply only to qualifying orders shipped within the United States unless otherwise stated.
Address Accuracy & Undeliverable Packages
Customers are responsible for ensuring all shipping addresses are complete and correct at checkout. SNACKVILLE, US is not responsible for lost or delayed shipments resulting from incorrect address details. If a package is returned to us by the carrier as undeliverable, the customer is responsible for any carrier return fees and the cost of reshipping the item. Original shipping fees are non-refundable.
SNACKVILLE, US is not responsible for delays, losses, or additional shipping charges resulting from:
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Incorrect addresses
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Incomplete addresses
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Undeliverable addresses
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Failure to receive a package at the delivery location
If an order is returned due to an address issue, additional shipping charges may apply before reshipment.
Delivered Packages
Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the recipient.
Customers are strongly encouraged to double-check shipping addresses prior to placing an order and to route shipments to secure, temperature-controlled locations.
Limitation of Liability & Exclusions
SNACKVILLE, US is not liable for:
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Packages delivered to an incorrect, outdated, or incomplete address provided by the customer at checkout.
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Stolen, missing, or damaged packages after confirmed carrier delivery.
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Delivery issues resulting from unsecured delivery locations or customer unavailability.
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Transit delays caused by shipping carriers, peak seasonal volume, severe weather, or events beyond our reasonable control.
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Damage, melting, or spoilage resulting from heat exposure, improper storage, or packages left unattended post-delivery.
Allergens & Brand Disclosures
SNACKVILLE, US is not liable for adverse reactions, health issues, or dietary conflicts. Customers are responsible for reviewing ingredient lists and allergen warnings provided by their respective brands—whether on physical product packaging, brand websites, or otherwise—prior to consumption.
Carrier Delays
SNACKVILLE, US is not responsible for shipping delays caused by:
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Weather events
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Natural disasters
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Carrier operational issues
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Labor disruptions
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Government actions
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Peak-season shipping congestion
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Other circumstances beyond our reasonable control
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Shipping charges are non-refundable for carrier-related delays.
Damaged Shipments
If your order arrives damaged, please contact contact@snackvilleus.com within 7 days of delivery and include:
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Your order number
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Photos of the package exterior
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Photos of the damaged items
We will review the claim and determine an appropriate resolution.
Lost Packages
If tracking shows no movement for an extended period or a package appears lost in transit, please contact us. SNACKVILLE, US may assist in filing a carrier investigation and, where appropriate, provide a replacement or other resolution at our discretion.
Shipping Restrictions
SNACKVILLE, US currently ships only to locations where our products may be legally sold and delivered. We reserve the right to cancel and refund any order that cannot be shipped due to carrier, regulatory, or operational restrictions.
Contact Information
SNACKVILLE, US welcomes your questions, comments, or concerns regarding this Shipping Policy. If you have questions regarding this policy or believe that SNACKVILLE, US has not adhered to this Statement, please contact us at:
Snackville, US Address:
Snackville, US LLC
2446 W Madison ave
Suite 1 PMB 1039
Chicago, Illinois 60612
United States
By placing an order with SNACKVILLE, US, you acknowledge and agree to this Shipping Policy.