Refund Policy
At SNACKVILLE, US, we take food safety, quality control, and customer satisfaction seriously. SNACKVILLE, US is operated by Snackville, US LLC. References to "SNACKVILLE, US," "Snackville, US LLC," "we," "us," or "our" refer to the company and its operations.
Because our products contain consumable food items, all sales are final and we do not accept returns or exchanges. Once a snack box has left our facility, we cannot verify that food products have been stored, handled, or maintained in accordance with applicable food safety standards. As a result, returned food products cannot be restocked, resold, or redistributed.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Snack boxes and food products
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Customized or personalized orders
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Gift orders
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Opened or unopened food items
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Promotional, clearance, or discounted products
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Damaged, Defective, or Incorrect Orders
Meltable & Perishable Goods Warning
SNACKVILLE, US is not responsible for items that melt or suffer heat damage during transit, provided the package was delivered within the carrier's estimated timeframe. During warmer months or in warmer climates, ordering heat-sensitive or perishable items is done at the buyer's own risk. We strongly recommend choosing expedited shipping or ensuring someone is available to receive the package immediately upon delivery to prevent it from sitting in hot mailboxes or on sunny doorsteps.
Gift Recipients
Monetary refunds for eligible issues can only be issued to the original purchaser using the original payment method. Gift recipients seeking a resolution for a damaged or defective item may, upon verification, receive store credit or a direct product replacement.
Damaged, Defective, or Lost Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at contact@snackvilleus.com.
To assist with our review, please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
Upon verification, SNACKVILLE, US may, at its sole discretion:
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Replace the affected item(s)
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Issue a store credit
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Provide a refund
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Decline the claim if it does not meet the policy criteria
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Lost or Delayed Shipments
Upon verification, SNACKVILLE, US may, at its sole discretion, replace the affected item(s), issue a store credit, or provide a refund. If the claim cannot be verified or does not meet our policy guidelines, no action or resolution will be taken.
Once an order has been transferred to the shipping carrier, delivery times are outside of SNACKVILLE, US's control. However, if your package is lost in transit, please contact us and we will work with the carrier to resolve the issue. original shipping costs are non-refundable when address errors occur
Chargebacks and Payment Disputes
Customers agree to contact SNACKVILLE, US directly to resolve any order concerns before initiating a chargeback or payment dispute with their bank, credit card issuer, or payment provider.
SNACKVILLE, US vigorously contests fraudulent or invalid chargebacks. In the event of a dispute, SNACKVILLE, US may provide supporting documentation including, but not limited to:
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Order records
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Customer communications
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Tracking information
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Delivery confirmation
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Carrier records
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Product descriptions and website disclosures
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Fraud-prevention and verification data
Chargebacks filed for orders that were successfully delivered, received as described, or otherwise comply with this Return Policy may be disputed to the fullest extent permitted by law.
Customers who initiate abusive, fraudulent, or repeated chargebacks may have future orders canceled or refused at SNACKVILLE, US's sole discretion.
By placing an order, the customer acknowledges and agrees to this Return Policy and understands that food products are non-returnable due to food safety regulations.
Contact Information
SNACKVILLE, US welcomes your questions, comments, or concerns regarding this Refund Policy. If you have questions regarding this policy or believe that SNACKVILLE, US has not adhered to this Statement, please contact us at:
Snackville, US Address:
Snackville, US LLC
2446 W Madison ave
Suite 1 PMB 1039
Chicago, Illinois 60612
United States
By placing an order with SNACKVILLE, US, you acknowledge and agree to the terms of this Refund Policy.